BOOKING INFORMATION
Clear expectations.
Before care begins.
LehaeCare supports online care requests, provider acceptance and secure payment through the Book Care service.
Bookings and confirmation
A search, WhatsApp message or provider application does not confirm a booking. Before a booking proceeds, the service, provider availability, dates, duration, price and applicable terms must be confirmed.
What customers will pay for
Payments will relate to confirmed home-care services arranged through LehaeCare, operated by Phaneros NPC (2026/256149/08). The intended model is for LehaeCare to collect the booking payment, retain its platform fee or commission and pay the provider the amount due.
Pricing and payment
Review the full quote and any applicable call-out fee, supplies or other agreed charges before payment. Online payment is available through the LehaeCare booking flow. Payment processing is handled through the configured payment service; LehaeCare does not ask patients to send card details by WhatsApp or public message.
Cancellations and refunds
The applicable cancellation policy and any fee must be presented before you confirm a booking. Fees may depend on the stage of the booking. Ask for the booking-specific terms before proceeding.
Approved refunds are to be processed within 14 working days. Refund eligibility and the amount depend on the applicable booking terms and circumstances.
Care and professional scope
Services depend on appropriately skilled provider availability. Clinical services must be delivered within the provider’s professional scope. LehaeCare is not an emergency response service.
Provider applications
Submitting an application does not guarantee approval, activation, bookings or earnings. The provider agreement and verification requirements apply to the onboarding process.
Questions or concerns
Contact LehaeCare on 084 475 2910 to discuss a quote, care enquiry, cancellation or refund.